2. How to find and identify your gaps

 

Key Points

  • Identify your gaps
  • The end goal is ensuring that you have answered their problem or question

Action Items

  • Get a piece of paper or whiteboard and write this out!
  • Get all the people on your team involved who deal with your customer, leads, and prospects
  • Look at your follow up processes from initial contact through to long-term customer

Tools & Resources